Terms and Conditions
Trade Counter
Please be advised that our trade counter is CLOSED.
However orders can be placed for collection online via our sales team
Making a purchase
Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Add to Basket. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.
Please note, all images are for illustrative purposes only and we reserve the right to substitute items of equal or superior quality, where items are discontinued or temporarily unavailable.
Payment & Currencies
We accept payment by most major credit or debit cards. These are processed online using the Sage Pay & PayPal secure payment service. Prices are shown in Great British Pounds Sterling. Credit cards are pre-authorised immediately using the Sage Pay & PayPal secure system. As part of our commitment to the security of our customers we may contact you to request further validation of your details.
Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.
Remittance Terms
Please note that all goods must be paid for in full before shipping.
Tax Charges
Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.
Shipping
All of our items are shipped with one of our courier companies. By making a purchase you agree to be bound by their terms and conditions of carriage.
UK Mail – Small packages and items 2.9m and under
DX Freight – tube and boards over 3m and over,
TWA Logistics – palletised orders of tubes, boards and fittings
If your order is for an installation or work on site, we strongly recommend that you do not organise any work or book in any tradesmen/contractors until you have received and checked the contents of your delivery. Delta Services cannot be held responsible for any compensation due to expenses, charges, losses or damages incurred due to a delay in delivery.
Any palletised delivery cost based on forklift offload and good access. Any other delivery requirements are priced on the application.
If you require your items urgently/for a specific day, please call 0151 678 7997 after your order is placed so that we can do our best to accommodate you. Thank you for your patience. We value your custom
Clothing and Footwear Orders
All clothing and footwear can be returned unused and in original packaging to our factory at the customer's cost. Please email sales@deltagb.com with your order number and details of your return if you wish to return an item, so we can assist you. All returned footwear is subject to a £5.00 (plus VAT) restocking fee. This does not apply to faulty goods, which will be collected and inspected by the manufacturer after which a replacement or a credit may be issued. Goods reported as faulty but shown not to be so will be charged for and all costs incurred deducted from any credit.
Free UK delivery is to UK mainland addresses - Some postcode exceptions, including Highlands addresses, please call 0151 678 7997 if you have any questions.
Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the Sage Pay & PayPal secure transaction system. Credit Card details are not stored on the Internet or on any of our own computers. Order with confidence!
This website is fully integrated with Sage Pay & PayPal, one of the leading secure payment systems. Sensitive information is only requested on pages that are located on the Sage Pay & PayPal secure servers and this information cannot be accessed or viewed by anyone else.
Using the Sage Pay & PayPal system, your credit card information remains safely in the hands of you and Sage Pay & PayPal. No one else has access to this.
Order Completion
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions
Your Privacy
Your privacy and trust are important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do), and will never give your contact information to other organisations unless legally required to do so.
Customer Services
If you have any comments or questions about an order, or our scaffolding in general please contact one of our customer services representatives at info@scaffolding-direct.co.uk. We will endeavor to respond to all customer services enquiries within 1 business day.
Complaints
Our formal complaints policy can be found here
Delta Services (GB) Limited
7 Caldbeck Road, Croft Business Park
Brombourough
Wirral,
CH62 3PL
Telephone: 0151 678 7997
Registered in England.
Company number: 4330157
VAT number: 797918351